Customer Care

Customer Support

Our Customer Care Team has years of experience teaching Truth78 curriculum and resources. We are happy to consult with you about your particular situation and answer any questions you have. Please check out our FAQS or contact us at 877.400.1414 or info@Truth78.org!

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Shipping

Orders ship within 3-4 business days after they are placed. Shipping times listed below are in addition to warehouse production and packaging times, and the shipping times will vary depending on the method selected.

Shipping costs are calculated by the weight of the resources ordered. To see your shipping options and costs, add items to your cart and enter your shipping address in the order process.

Standard U.S. Shipping Estimates

  • UPS Ground: 1-5 business days
    Tracking and $100 lost package insurance included
  • US Postal Service Ground Advantage: 2-5 business days (not guaranteed)
    Available within weight restrictions; tracking not guaranteed; no insurance included
  • US Postal Service Priority: 2-3 business days (not guaranteed)
    Tracking and $50 lost package insurance included
  • US Postal Service Media: 6-21 business days (or longer)
    Available for select items only; tracking not guaranteed; no insurance included

Expedited U.S. Shipping Estimates

For UPS, please check your standard Ground Transit Days before choosing a faster service. Shipping times (business days) are in addition to warehouse production and packaging times.

  • UPS 3 Day Select
    Tracking and $100 insurance included
  • UPS 2nd Day Air
    Tracking and $100 insurance included
  • UPS Next Day Air Saver
    Tracking and $100 insurance included
  • US Postal Service Priority Express: Overnight
    Tracking and $100 insurance included

International Shipping Estimates

Customs fees and additional clearance time may apply.

  • UPS Standard to Canada: 5-7 business days
    Canadian customers only
  • UPS Worldwide Expedited: 2-5 business days
  • UPS Worldwide Saver: 1-3 business days
  • US Postal Service Priority International: 6-10 business days
  • US Postal Service Priority Express International: 3-5 business days

Tax Exempt

Sales tax is charged for accounts in FL, GA, IN, KY, MI, MN, NC, TN, VA, and WY. If your ministry is tax exempt, please send your state-specific Tax Exempt Form to info@Truth78.org and we will mark your account as tax exempt for future orders.

Problems Placing an Order

If you are having trouble submitting an order, the most common cause is an incorrect billing address (which may be different than your shipping address). Please double check your billing address to make sure it matches your credit card statement and try submitting your order again.

If your name, ministry name, or billing address have any special characters in it, such as "ã, é, ü, Nº, etc.", it may take 1-2 business days for your payment to manually be processed.

You can check your order status under Order history in your account.

If you have any questions or concerns about your order, or need assistance in placing an order, please contact us for help.

Changing Orders

If your order has not shipped, it may be possible for us to cancel your order and place a new one. Please call us at 877.400.1414. If your order has already shipped, please see return instructions below.

Check Orders

If you do not have a credit card available to place your order, you may use a check to pay. Please call us at 877.400.1414 to place a check order. Check orders will be PROCESSED AFTER your check has been received by our Customer Care Team. Electronic resources will be accessible as soon as the check has been received and the order has been processed. Printed resources will ship 3-4 business days after the order has been processed.

Returns

Electronic Products

Since resources can be downloaded shortly after the order is placed, we cannot allow "returns" on electronic files. Please order carefully and contact us with any questions.

Printed Products

PRIOR TO RETURNING ANY PRODUCTS, contact Truth78. Please tell us 1) the order number and 2) the name and quantity of items you are returning. We will supply a Return Authorization number, instructions, and our shipping address. Returns received in brand new condition within 60 days of ordering will receive a full refund excluding shipping. Returns received after 60 days will incur a 15% restocking fee. Returns received after 90 days cannot be accepted.

Note: For items with a quantity-based discount, if a partial return makes the remaining items ineligible for the discount, the refund will reflect that.

International Orders

Prices on the website are in USD. Since international shipping costs can be quite expensive, we are happy to work with you to find electronic options that might work for your situation. Please contact us for more information. If you decide to ship printed items, please be aware that customs fees may be charged in addition to shipping fees. These fees would be collected upon delivery.

Financial Assistance

We are happy to partner with you and would like to know more about your financial situation. Please contact us to start the process to request financial aid.

App Support

To obtain technical support or suggest potential new features for the Fighter Verses App, GIFT App, or A Father's Blessing App, please contact us.

Prior Accounts and Order History

All existing accounts from our previous websites (Truth78.org or childrendesiringGod.org) have been transferred over to the new Truth78.org website.

  • Log In: Go to person silhouette in the upper right corner of our webpage and then enter your credentials. Be sure to double check your account’s contact and address information to verify that everything is correct before placing your first order.
  • Forgotten Password: If you cannot remember your password, enter your email with the Forgot Your Password tool and follow the prompts to reset your password.
  • Past Order History: Please contact us for a record of your previous order history. We plan to have this available in your new Truth78 account soon.

Additional questions?

Don't see your question here? Check our Curriculum FAQs page. Or contact our Customer Care Team at 877.400.1414 or info@Truth78.org.